Frequently Asked Questions (FAQ)
General Questions
Do I qualify for assistance?
You may qualify if you meet income guidelines and you are facing eviction or domestic abuse. The online application page can tell you more about the process of applying for help.
How do I apply for help?
Gather what you need and submit the details about your issue. The online application takes about 20 minutes and we will get back to you within 10 business days.
If you are facing eviction or recieved paperwork to be in court within 2 weeks, please call first. Our eviction hotline is 360.890.4678.
What types of cases do you NOT handle?
Bankruptcy
Since the federal bankruptcy court is in Pierce County, we refer bankruptcy questions to the Volunteer Legal Services Program at the Tacoma-Pierce County Bar Association.
The phone number is (253) 572-5134.
Criminal cases
Each county has attorneys who defend those who cannot afford private attorneys.
Grays Harbor Superior Court - 360.249.3842
Mason County Public Defense - 360.427.9670
Pacific County Superior Court - 360.875.9351
Thurston County Office of Assigned Counsel - 360.754.4897
Personal Injury Lawsuits
Check with your local Bar Association or the internet for attorneys who specialize in these types of legal cases.
Can I get advice over the phone?
Sound Legal Aid staff will work with you to determine the best way to access services. Options include in-person or online/phone Legal Advice Clinics. Apply online and we will reach out.
Alternately, Washington does have a toll-free legal hotline for people with low incomes. It is called CLEAR (Coordinated Legal Education, Advice and Referral). See more details on the NW Justice Project website or call them at 1-888-201-1014.
Tenant Questions
What if I cannot comply with my lease because of a disability?
Example: I cannot change smoke detector batteries because I use a wheelchair, I cannot adequately keep my unit clean, or I have difficulties removing trash from the unit.
If a temporary or permanent disability makes it difficult for you to comply with part of your lease, you may be able to request a reasonable accommodation under the Fair Housing Act or the Washington Law Against Discrimination.
It’s best to make your request in writing and ask your landlord to respond in writing, whether they approve or deny it. Your landlord must respond and engage in an interactive process to address the issue.
You can find more information about requesting a reasonable accommodation here: https://www.washingtonlawhelp.org/ask-your-landlord-disability-accommodation
There are some exceptions where housing may not fall under these laws. If your request is denied or you need additional help, it’s important to speak with an attorney.
I have lived in my residence for several years. Can I request an upgrade in flooring or appliances?
Many renters ask about upgrades when they see other units improved after another tenant moves out. In most cases, a landlord is only required to make repairs that affect whether the home is livable.
For example, if your oven works properly, your landlord does not have to replace it with a newer model just because it’s old. If it’s not working properly, such as one burner is no longer working, your landlord must provide a stove in reasonably good working order, but the replacement does not need to be new.
Washington law requires landlords to keep appliances and facilities they provide in reasonably good working order and to maintain the property in the condition required by law or by the rental agreement, except for normal wear and tear.
RCW 59.18.060 explains the landlord repair responsibilities: https://app.leg.wa.gov/RCW/default.aspx?cite=59.18.060
Washington Law Help also has repair request forms and additional information: https://www.washingtonlawhelp.org/tenants-if-you-need-repairs
How much can my landlord charge for late fees?
Washington law does not set a dollar limit for late fees in most rental housing, but fees must be reasonable and cannot begin until rent is at least five days late.
If you own a mobile home, manufactured home, or semi-permanent RV and rent the space in a mobile home park, late fees are limited by law:
- First month late: up to 2% of monthly rent
- Second consecutive month late: up to 3%
- Third month and beyond: up to 5%
RCW 59.20.060(2)(j)
Some cities have additional protections. If you live within Olympia city limits, late fees are capped at $10 per month.
More information about Olympia tenant protections: https://www.olympiawa.gov/community/housing___homelessness/tenant_protections.php
It’s also important to know that you cannot be evicted for late fees alone. Payments must first be applied to past-due rent. If you are current on your rent, utilities, and other recurring charges under your lease, you cannot be evicted for failure to pay late fees.
Can my landlord raise my rent whenever they want?
No. Under Washington’s Rental Stabilization law, landlords must give at least 90 days’ notice before raising rent.
In most cases, rent increases are limited to 7% plus the consumer price index, with a maximum of 10% during a 12-month period.
If your landlord does not comply with this law, you must first notify them and give them a chance to correct the increase. If they still do not comply, you can file a complaint with the Washington Attorney General’s Office:
https://wa.gov/how-to-guides/file-complaint
Some cities may have additional protections. In Olympia, renters may qualify for relocation assistance if rent increases more than 7% within a year.
Does my landlord have to accept partial payments?
No. A landlord is not required to accept partial payments.
However, landlords must accept rental assistance pledges from a government or non-profit organization, even if it does not cover the full amount owed.
RCW 59.18.257 addresses source of income protections, and RCW 59.18.410 explains rental assistance pledge requirements.
If I don’t think my landlord is keeping my place up to standard, do I still have to pay rent?
Yes. Not paying rent can put you at serious risk of eviction.
Washington law also requires tenants to stay current on rent before pursuing legal remedies for repairs, although you should still make repair requests in writing.
If you have made a written repair request and your landlord has not started repairs within the time required by law, you have these options:
- End the rental agreement by giving written notice
- File a court claim for reduced rental value
- Repair and deduct under RCW 59.18.100* (Repairing and deducting can involve legal risk, so it’s important to speak with an attorney before taking that step.)
What if I need to move out because of a family/medical emergency?
If you rent month-to-month, or your lease has expired, you usually need to give 20 days’ written notice before the end of your rental period.
For example, if rent is due March 1, you need to give written notice by March 10 to end your tenancy at the end of March.
If you are in a fixed-term lease, like a 12-month lease, you may be able to request an early end to your lease as a reasonable accommodation if the move is related to your disability or a household member’s disability.
If your landlord does not agree to end your lease early, they must make reasonable efforts to re-rent your unit to reduce damages. They cannot charge you for months when the unit has been re-rented.
In Olympia, lease-breaking fees are prohibited.
What if I need to have a caretaker stay with me because of my disability?
The first step is to review your lease. Many leases limit how long guests can stay if they are not named in the lease.
If someone, even a caretaker, stays longer than the lease allows, the landlord may consider them an unauthorized occupant and begin eviction proceedings.
It’s best to speak with your landlord early and explain your situation. You may be able to request a reasonable accommodation under fair housing laws.
It’s best to make a request in writing and ask for a written response.
More information about reasonable accommodations: https://www.washingtonlawhelp.org/ask-your-landlord-disability-accommodation
My roommate moved out and I can no longer afford rent. What do I do?
This can be difficult. If a roommate leaves, you may still be responsible for the full rent due if you want to stay in the unit.
If your roommate is still on the lease, they may also be legally responsible for the rent.
You can talk with your landlord about moving to a cheaper unit or finding a new roommate.
If the full rent is not paid, your landlord may begin the eviction process.
You may want to look into the South Sound Seniors Home Sharing Program: https://www.southsoundseniors.org/supportive-services/home-share
There is mold growing in my bathroom or kitchen. Do I still need to pay full rent?
In most cases, yes. You should continue paying rent while trying to resolve the issue.
Mold can happen for different reasons, including moisture, leaks, ventilation problems, or cleaning issues. Not all mold presents the same health risk, so it’s important to get guidance from a qualified professional.
Take photos, clean what you safely can, and notify your landlord in writing if you believe leaks or ventilation problems are causing the issue.
If mold is related to maintenance problems, you can submit a formal repair request.
If you believe the home is no longer habitable, talking with an attorney may help you understand your options. Withholding rent can quickly lead to eviction and is difficult to defend based on mold alone.
Can I get a copy of my lease?
Yes. Washington law allows you to request one free copy of your rental agreement from your landlord.
Can my landlord evict me whenever they want?
No. A landlord cannot remove you without a court order.
In most cases, your landlord must have a legally recognized reason to evict you. This begins with your landlord giving you a specific type of written notice explaining why they are ending your tenancy.
The allowed reasons depend on your type of tenancy and are listed in RCW 59.18.650 or RCW 59.20.080.
Some notices are based on alleged lease violations, such as unpaid rent. Others can be given even if you did nothing wrong, like when the landlord plans to sell the property or make major repairs.
After the notice period ends, the landlord may file an eviction case.
Because eviction rules are technical, landlords must follow them carefully. If you get an eviction notice, an attorney can help you understand if the landlord is following the process correctly.
If you receive an eviction summons (even if it does not have a case number or court stamp), you may qualify for a lawyer under Washington law.
If you receive a summons, call 1-855-657-8387 for screening and make sure to appear at all court dates.
I feel like my landlord is harassing me. What do I do?
This can be stressful.
Even during conflict, you and the landlord both still have legal obligations. It’s important to continue paying rent and following your lease.
Document what is happening as clearly as you can and speak with a lawyer about your options.
If the problem continues, you may be able to send a written letter asking the landlord to stop. In some situations, an anti-harassment protection order may also be appropriate: https://www.washingtonlawhelp.org/file-protection-order
Need More Help?
Submit the details of your issue and we will reach out to help you figure out what to do next.